Refund policy

REFUND POLICY

At Regal Roots, we take pride in the quality of our products and want every customer to have a great experience. We carefully inspect and package every order before it is shipped.

Please note that all sales are final. Regal Roots does not accept refunds or returns for items due to change of mind, incorrect selection, or personal preference.

NO REFUNDS OR RETURNS

All purchases made through Regal Roots are final sale.

We do not offer refunds, returns, or exchanges unless the item arrives damaged, defective, or incorrect due to an error on our part.

To be eligible for assistance, you must contact us within 48 hours of receiving your order.

Any request submitted after this time period may not be accepted.

DAMAGED OR DEFECTIVE ITEMS

If you receive an item that is damaged, defective, or incorrect, please contact us at:

reswreath@outlook.store

within 48 hours of delivery.

Please include:

- Your order number
- Photos or videos showing the issue
- A description of the problem

We will review your request and determine the appropriate solution.

Regal Roots uses tracking information, delivery confirmation, and order details when reviewing damaged or defective item claims.

EXCEPTIONS

We do not accept refunds or returns for:

- Change of mind
- Wrong size or preference
- Items that no longer meet personal expectations
- Incorrect address provided by the customer
- Items that show signs of use, damage, or alteration
- Orders outside the eligible claim period

ORDER INFORMATION

Customers are responsible for providing accurate shipping and contact information when placing an order.

Once an order has been processed, we are unable to cancel, modify, or refund the purchase.

CONTACT US

If you have any questions, concerns, or issues with your order, please contact us at:

Email:
reswreath@outlook.store

We value your feedback and are always working to improve our products and customer experience.